4/5/2023 0 Comments Lingo lingo![]() Involved organizations/oversight: AHRQ created the CAHPS program in alignment with their mission to “produce evidence to make health care safer, higher quality, more accessible, equitable, and affordable.” 5Īll CAHPS surveys are approved by the CAHPS Consortium, which composed of AHRQ, Yale School of Public Health, and RAND Corporation. ![]() 3 Higher scores reflect higher levels of patient care, resulting in higher reimbursement rates. CAHPS scores are publicly reported and are used by CMS to calculate reimbursement rates for health care entities. CMS calculates CAHPS scores based on the data collected from surveys as a reflection of the quality of care provided to patients. Although CAHPS surveys are not mandated by AHRQ, CMS connects CAHPS surveys with value-based purchasing and other federal reimbursement programs. Health care organizations can identify strengths and weaknesses based on patient responses to determine in which areas they can improve. ![]() Many health care organizations have adopted the incorporation of CAHPS surveys as a quality improvement tool. For example, pharmacists working in medical home environments have the opportunity to provide medication education, which can create a positive experience for patients that impacts CAHPS surveys. Pharmacists can also have a positive impact on CAHPS scores. 3,4 They provide a better understanding of patient experiences and interactions, allowing health systems to utilize this information to provide higher quality of care. How it relates to ACO/PCMH: These patient surveys enable health systems to track and improve care based on a large scale of patient perspectives. On average, surveys take 15 minutes to complete. Patients are asked to complete the surveys either through mail or online, with additional follow-up by telephone for individuals who do not initially respond. 3 These surveys collect patients’ perceptions of various aspects of health care including, but not limited to, communication with doctors, ability to schedule appointments in a timely manner, level of coordinated care and ease of access to information, etc. 1,2 CAHPS surveys are designed with standardized questions to ensure valid comparison of data across health care settings. ![]() Categories: Learn the Lingo Consumer Assessment of Healthcare Providers and Systems (CAHPS)Ĭonsumer Assessment of Healthcare Providers and Systems (CAHPS)ĭefinition: Consumer Assessment of Healthcare Providers and Systems (CAHPS) is an Agency for Healthcare Research and Quality (AHRQ) program that has conducted research and developed standardized surveys to gather information about patients’ experiences with health plans, providers, and facilities. ![]()
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